Since the beginning of the month I am working with a new system that serves to organize my work and payments.
And in this run I did not give the deserved attention to a new customer.
And I just got this by email.

 
 "Every time I requested an edit I asked you a couple of questions and you never answered any of my questions.  I had to have the same design you digitized for me #148 and the same design again #343 digitized by a different company.  Their file stitched out perfectly.  Yours kept stitching out oblong --- not round.  
 
I used your company based on feedback from other people, but the lack of communication and the difficulty in getting the designs edited so they stitch out properly is not worth the hassle.  I will be using a different company from now on.  They are more expensive but I had no problems with the last two designs they did for me..... Not one issue."

I felt really bad, knew that just a retraction email was not enough.
Then at the same time I returned the amount spent and a little more to cover the time lost by the client.
And I also bought a basket with goodies and send it to the address that was on Paypal. It was delivered the next day.
Then I received this by email​

​I've learned that I can never be so busy that I can not stop and give the necessary attention to each client. Because customer is not just number, they are human!

Very nice embroidery software for a good price! You can open and save embroidery files for most popular embroidery machines. Can save and create mockups easy! 

First of all, I have to thank all the people who like and share my work.
Thanks to you, I have a continuous flow of work and over the time this flow has increased.
For a long time I haven't used any online work order system to keep my work more “personal”, but now, with a larger volume of work, I feel the need to improve myself in order to deliver a better service for you, so I'm announcing that from next month on I will have an online order system.
This system will allow the client to request budgets and service orders as well as follow them online, but it may need some improvement.
Thank you for all the work and let’s walk together in this new stage of Vitordigitizing!

Here I offer a pack with 41 manual made fonts for Wilcom users. Special made for small size fit. Especially made for those who have a good experience in wilcom or wilcom hatch.
After payment font pack will be send for same e-mail of paypal.